Master Services Agreement (MSA / SLA)
Overview of enterprise agreements, uptime numbers, and SLAs.
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Overview#
Larger organizations often need a formal Master Services Agreement and Service Level Agreement before adopting a new platform. FindMe offers these for Enterprise customers as negotiated agreements tailored to your organization, rather than a one-size-fits-all document.
What an MSA typically covers#
The overall terms of your relationship with FindMe: how the platform may be used, support and onboarding commitments, data handling responsibilities, confidentiality, and how liability is allocated between both parties.
What an SLA typically covers#
Specific, measurable commitments around platform availability, incident response times, and support tiers — the exact numbers are agreed with your account team based on your plan and needs.
Getting started#
If your organization requires an MSA or SLA, contact our Enterprise team and we'll walk through what's needed together.